360 Degree Feedback Team Leader Edition

About the questionnaire – The Team Leader/ Supervisor questionnaire is based directly on the National Occupational Standards for Management and Leadership. Whilst the questionnaire is comprehensive and covers the core attributes of working at this level, questions can be easily added, removed or updated to suit your specific needs/ role expectations.

Competency areas and questions:

Personal Effectiveness

Demonstrates the knowledge and understanding needed to do the job

Regularly reviews own performance against their objectives

Takes personal responsibility for making things happen

Makes the best use of available resources

Manages their time well

Team Leadership

Provides clear direction to others

Delegates well

Ensures that work is fairly allocated across the team

Supports others to achieve their objectives

Motivates people to do the best they can

Plays an active role in the delivery of team objectives

Develops productive working relationship with others

Monitors the progress of work

Ensures others produce high quality work

Effectively deals with misconduct or unsatisfactory performance

Motivates people to do the best they can

Provide regular constructive performance feedback to others

Looks beyond their operating world

Knows their external operating environment

Understands the dynamics of the market place

Considers the needs of other areas of the organisation

Establishes effective networks across the organisation/ other functions

Compliance

Creates a healthy and safe working environment

Ensures H&S legislation is complied with

Follows the organisation’s grievance procedure in response to concerns, problems or complaints raised by team members

Communications

Tailors communication in terms of both message and delivery to the audience

Communicates in a clear and concise manner

Makes sure that there is a good two way flow of communication

Provides people with the information they need

People Development

Creates a working environment that encourages continuous learning

Works with others to identify their development needs

Supports the development of others

Supports others to take responsibility for their own development

Develops the team

Meeting Management and Decision Making

Prepares well for meetings

Leads effective meetings

Ensures time in meetings is well spent

Makes a valuable contribution to meetings

Builds on the contributions of others

Takes tough decisions in absence of complete data

Makes unpopular decisions when necessary

Makes sound decisions

Customer Focus and Continuous Improvement

Understands the needs and expectations of their customers

Puts the customer at the forefront of their teams goals and activities

Looks for ways to improve customer service

Takes action to improve customer service before complaints arise

Treats complaints as opportunities to improve service

Attempts to resolve customer complaints and problems immediately whenever possible

Promotes a drive for quality within their area

Is supportive of organisational change in relation to customer service improvements

Creates a team environment that encourages innovative thinking

Looks for better ways of doing things (improving processes, systems, products etc)

Supports others to implement improvement ideas

Click here to return to the Team Leader feedback questionnaire.

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