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Middle/ Senior 360 Degree Feedback Survey Questions
 
Who’s it for? - For managers who may need to, work cross functionally, manage supervisors/ team leaders, lead projects/ change initiatives, manage budgets and ensure compliance with legislation.
 
About the questionnaire – The Middle/ Senior Manager questionnaire is based directly on the National Occupational Standards for Management and Leadership. Whilst the questionnaire is comprehensive and covers the core attributes of working at this level, questions can be easily added, removed or updated to suit your specific needs/ role expectations.
 
Competency areas and questions:
 
 Team Leadership
Addresses multiple demands without losing focus or energy
Takes personal accountability for making things happen
Provides clear leadership to their team
Motivates people to do the best they can
Empowers others to take action and resolve issues
Creates a working environment that ensures equality of opportunity
Confronts potential people problems early
Works with team members to resolve conflict
Leading Change
Prepares people to cope with continuous changes
Supports others through periods of change
Identifies and removes barriers to effective change
Enables change
Follows through on change initiatives
Communications
Tailors communication in terms of both message and delivery to the audience
Makes sure that there is a good two way flow of communication
Provides people with the information they need
Keeps people up to date with information
Relationships
Establishes effective internal networks
Develops productive working relationships with others
Balances conflicting agendas
Establishes networks outside the organisation
Values the diverse inputs of others

 
 
 
 
 
People Development
Learns from experience
Creates a working environment that encourages continuous learning
Works with others to identify their development needs
Supports the development of others
Supports others to take responsibility for their own development
Develops the team
Managing performance
Develops team delivery plans that are aligned to the organisation’s strategy
Effectively plans work schedules
Ensures that work is fairly allocated across the team
Monitors the progress and quality of the work
Reviews and updates work plans in the light of developments
Provides people with an appropriate level of support
Effectively delivers results through others
Identifies problems that are affecting people’s performance
Effectively deals with misconduct or unsatisfactory performance
Supports others to resolve performance issues
Coaches their team to better performance
Provides constructive performance feedback
Resource and Knowledge Management
Effectively manages knowledge sharing in their area
Accurately identifies the resources needed to do the job
Manages their resources well
Meeting Management and Decision Making
Leads effective meetings
Ensures time spent in meetings is well used
Takes tough decisions in absence of complete data
Makes unpopular decisions when necessary
Makes sound decisions
Financial Management
Manages their budget well
Promptly deals with budgetary issues
Effectively delegates responsibility for budget control where appropriate
 
 
 
 
 
 
 
Project Management
Develops clear and achievable project plans
Regularly monitors project work against plan
Takes corrective action early when things go off plan
Delivers projects on time
Customer Focus
Knows their external operating environment
Ensures business processes deliver against customer needs
Understands the need and expectations of their customers
Puts the customer at the forefront of their teams goals and activities
Is a role model for delivering excellent service to customers
Compliance
Ensures their people comply with legislative requirements
Follows the organisation’s grievance procedure in response to concerns, problems or complaints raised by employees
Creates a healthy and safe working environment
Ensures H&S legislation is complied with
Quality and Continuous improvement
Fosters a team environment that encourages innovation and creative thinking
Encourages others to propose new and imaginative ideas
Promotes a drive for quality within their area
 

Click here to return to the Middle Manager 360 degree feedback survey

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