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Strategic Thinking
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Knows their external operating environment
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Understands the dynamics of the market place
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Accurately anticipates emerging trends
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Looks at the bigger picture and thinks strategically
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Works with the whole organisation in mind and not just their function
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Ensures people have a clear sense of direction
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Balances strategic vision against current operational needs
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Engages others in the strategic plan
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Builds collaborative relationships with similar organisations
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Takes time to benchmark customer satisfaction against others in similar areas
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Leadership
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Creates an inspiring longer term vision
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Personal behaviour exemplifies the organisations values
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Actively promotes equality of opportunity
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Motivates the organisation/ their functional area through a positive leadership style
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Inspires people to be the best they can
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Empowers others to take action and resolve issues
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Is a source of strength in times of uncertainty
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Provides people with appropriate levels of support
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Addresses multiple demands without losing focus or energy
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Takes personal accountability for making things happen
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Communications
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Tailor communication in terms of both message and delivery to the audience
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Makes sure that there is a good two way flow of communication
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Provides people with the information they need
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Keeps people up to date with information
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Leading Change
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Prepares people to cope with continuous changes
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Supports others through periods of change
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Identifies and removes barriers to effective change
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Enables change
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Follows through on change initiatives
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Relationships
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Establishes effective internal networks
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Develops productive working relationships with others
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Balances conflicting agendas
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Establishes networks outside the organisation
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Customer Focus
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Understands the needs and expectations of their customers
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Is highly committed to providing a solid and reliable service to their customers
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Makes sure that the organisation/ their functional area is driven by customer needs
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People Development
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Learns from experience
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Creates a working environment that encourages continuous learning
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Works with others to identify their development needs
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Supports the development of others
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Supports others to take responsibility for their own development
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Develops the team
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Actively encourages the transfer of knowledge and sharing of best practice
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Managing performance
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Agrees demanding, achievable delivery objectives with others
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Measures performance of both team and individuals
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Promotes a drive for quality across the organisation/ their functional area
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Develops a fair and ethical working culture
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Effectively deals with misconduct or unsatisfactory performance
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Continuous Improvement
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Fosters an environment that encourages creative thinking and innovation
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Encourages others to propose new and imaginative ideas
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Creates a culture of continuous improvement
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Looks for ways to improve organisational/ functional processes
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Turns abstract ideas into coherent plans
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Converts new opportunities into reality
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Promote the use of suitable technology solutions
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Decision Making
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Good at finding ways of tackling situations they haven't seen before
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Takes tough decisions in absence of complete data
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Makes unpopular decisions when necessary
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Makes sound decisions
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Knows when to take a risk in decision making
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Managing Risks
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Creates a working environment that recognises and addresses potential risks
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Implements sensible precautions to manage / remove risks
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Takes calculated risks in order to achieve organisational gain
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