We are delighted to have the opportunity of being the first in the world to offer you the brand new edition of this superb resource. This book is for anyone in a Team Leadership or Management position who is keen to put their customers at the centre of everything they do. Available from 23rd March.
COLOURBLIND® Team Game COLOURBLIND® develops skills required by every individual in a business. Great team develoment and communications exercise. Price includes UK Shipping and VAT.
Management Pocketbooks can be used as self-development and learning aids or for training purposes. Written using accelerated learning techniques, the books are ideal for continuing professional development.
Challenging Assumptions An excellent 20-30 minute tool for developing awareness of change issues. Price includes UK Shipping and VAT. Delivery is usually within three working days.
Best Practice Customer Service Ebook The Best Practice Guide for Customer Service Professionals is for people who work at the customer interface. It covers the knowledge, understanding and skills needed to become a customer service professional. The book provides a stimulating blend of information, ideas and activities. Ideal for NVQ assessors.