Duration: 2 days
Skill development training courses designed for you to pick up and run, with the minimum of hassle – no design worries! The pack comes complete with everything you need to run the 2-day training course and copyright waiver to amend and adapt the materials to your specific needs.
Training course come complete with:
- 43 full colour master slides (supplied on MS Powerpoint)
- 62 page Master Course Notes (supplied on MS Powerpoint)
- 79 page Master Delegate Manual (supplied on MS Word)
- A selection of 7 case studies with suggested answers
What does the training course cover?
Leadership and Management
Differences between a Leader and a Manager
An overview of the activities of the busy Team Leader/Manager
Coaching
What is coaching is and its benefits
Coaching styles and their advantages
Own preferred coaching style
Appropriate questioning in coaching
Coaching process skill practice
Delegation
Understanding delegation – the responsibility and accountability
Benefits and barriers of effective delegation.
9 step process to effectively delegate tasks.
Performance Management
Performance management in terms of ‘skill and will’
Strategies for team members with performance blockages
3 steps to assertive behaviour to encourage staff to ‘give of their best’
Principles of effective task setting
S.M.A.R.T. model for setting tasks/performance objectives for staff
Communicating performance standards
Feedback
Origins of the word feedback
Do’s and Don’ts of giving feedback
Importance of giving behavioural examples
Types of feedback
E.E.C. model for giving feedback on staff performance
Managing Poorer Performers
When informal feedback doesn’t work
The concept of the performance counselling interview
Preparing for the performance counselling interview
Structure of the interview
Handle difficult staff members at performance counselling interview
Case Studies
A series of case studies that are typical of situations managers have to face in their everyday work. The case studies help bring the learning to life.
A feature of the training course is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.
Duration
2 days, based on 9.30am – 5.00pm period. Days can be run consecutively, or separated by a time period.
Target Audience
Any Manager / Team Leader who is responsible for the performance of others.
Format
Ready to deliver training courses are supplied via MS Word/Powerpoint files. The materials come with a Copyright Waiver Licence to multi-copy and our permission to adapt the materials to exactly fit your needs – amend the behavioural situations, add your corporate colours etc.
Courses can be used for the exclusive training of the purchasing companies’ employees. You don’t even need to buy multiple sets for all your Trainers.
