Duration: 1 day
A one day training programme on customer care and service
"We have now had an opportunity to take a closer look at the customer care course and are very happy with the content" - Jane C, BLD LLP
This training programme provides you with all you need to run a foundation programme on customer service and customer care. This pack is designed to provide you with an easy-to-use, ready-made training resource. This ready made training programme takes delegates through the essentials of customer service - explaining the importance of communication and how to keep customers coming back for more.
Suitable for:
This programme is suitable for team members, team leaders and managers who need to ensure a high level of customer service.
Overview:
- To identify the values and beliefs needed to create a culture of excellent customer service.
- To ensure a common base level of competence in customer service skills.
- To enable the evaluation of customer needs and expectations.
- To encourage constructive problem solving through prompt personal action.
This programme is designed to enable delegates to gain commitment in their organisation for excellence in customer service. This programme takes delegates through methods of pleasing today’s demanding customers to keep them returning.
The programme will cover key areas including:
- Customer service definition
- Why service matters
- Good and bad service
- Communicating a positive attitude
- Understanding internal and external customers
- 'Living Service'
- Motives
- Assertiveness
- Customer 'dos' and 'don'ts'
- Best practice tips
- The customer care challenge
- Learning review
