Introduction
Business situations occur almost every minute of the working day - conversations with a colleague, phone call from a customer, a supplier or Head Office, department meetings, doing a presentation or selling products - either face-to-face or over the phone.
They are all situations in which there is an ‘outcome’ – something gets done, either for you, for the other person(s), or mutual beneficial for both. However it is not just WHAT is achieved, it’s HOW it’s achieved. – how you approach the situation, the words you use, the body language you exhibit, how you influence or persuade the person - and also how you feel about yourself afterwards. This self study guide concentrates on the skills of the HOW, the assertiveness and the influencing.
If you’ve ever shrugged your shoulders in despair, frustrated with a particular situation, and exclaimed “What can I do?” then you’ll find this self study guide invaluable! The tips and techniques covered will even help manage relationships at home too!
What does the Assertiveness and Influencing E-Guide cover?
This 95 page guide covers:
- Define your personal behavioural style in business dealings with others
- Define what is meant by passive, assertive and aggressive behaviour
- Apply a range of basic assertive techniques at work
- Demonstrate enhanced listening skills
- Give effective feedback to colleagues
- Use positive body language in business situations
- Understand the basic principles of influencing
- Apply a range of basic influencing techniques with peers, managers and internal customers
- ‘Market oneself’ within the company to help achieve career goals
Format
This e-guide is available to purchase in 2 formats - this PDF format version for one-person, or you can purchase the MS Word version for multiple copying rights and permission to amend materials - great for the Manager who wants to offer cost effective training to a number of staff.
About the Author
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 20 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development.
He has designed training materials for a number of well known companies including esure, R.A.C., Nuffield Hospitals and Mothercare.
