Wow thats what I call Service (code:DH1-905823-16-9)
Someone makes a connection with you in such a way that you want to buy from that person or that organisation over and over again. And it's not necessarily because they provide a superior product. They give something of of themselves that makes you say "WOW! That's what I call service!"
It could be the organisation as a whole. It could be just one checkout operator in an otherwise bland supermarket. But once you have fallen in love you will probably stick with that supplier through thick and thin.
This little book of stories about people and businesses that cause customers to fall in love; brought together in order that they may serve as an inspiration to others. And not just for the benefit of individual businesses but in order to raise standards of customer service.
This book is a great resource for trainers and customer service managers, NVQ assessors - just about anyone interested in improving customer service.
About the Authors
Don Hales is a keynote speaker, workshop presenter, consultant and author on customer issues. He focuses on financial aspects, leadership and effective strategies to improve bottom line results: all backed with an in-depth knowledge of case studies of outstanding award winning customer service practices from the National Customer Service Awards. Derek Williams is a long-standing customer services advisor, author, sportsman and part of the WOW Awards team.
Readers' Comments
... this book "is packed with stories about what we would call 'world-class' customer service. The anecdotes are all impressive - of course they are - that's why they're in the book - and some are quite moving."
Ted Johns, Customer Services Journalist
"I love the book. So easy to read and some great stories."
Bukola Olo Ginjana, Principal, BK Consultancy
"This book is brimming with loads of 'how to' examples...Buy a copy of the book for each of your executives, managers, tem leaders and front liners. I twill generate debate and prompt individuals to come up with their own ideas."
Mary Gober, Customer Services Expert (The Gober MethodTM)
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