Customer Service Book (code:MB9781852525682)
Customers are what really drive an organisation; lose your customers and you lose your business. Good customer service is therefore essential to the survival of any business, and yet many companies provide little or no training in this essential discipline – often with disastrous results. This practical manual provides essential advice and techniques for anyone wanting to brush up their customer service skills. It will provide inspiration, insight, and above all methodology for improved customer service – a toolkit for busy managers who feel they can do better.
Includes UK P&P.
Stuart Emmett is a freelance trainer, consultant, writer and mentor. After spending many years in business, including a number of senior postings both in the UK and overseas, he transferred to the training sector in the 1990s, when he was employed as Director of Training for a leading UK-based training provider. He set up his own training consultancy, Learn and Change Ltd, in 1998.
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