This book is designed to be a user-friendly how-to book for professionals and managers who want to analyse, map or improve any of their business processes.
Why would you want to “analyse, map or improve” a process? Well;
- Analysing a process is generally a good way to find out whether “we’ve always done it that way” is still the “best” way to do it
- Mapping a process is a very good way to see the end to end activity of your team or organisation, or to see how the customer will see your organisation as a whole
- Mapping a process is a brilliant way to show others, including those involved in the process, what happens
- Improving processes helps you to save money, free up staff and equipment for other earning or serving work, reduce your costs to customers, speed up your delivery, beat your competition, upskill your people, survive recession and even go home at 5.30 and have a life!
Built on several years experience of training managers, and facilitating events to do just this, this ebook provides not just the theory but also practical tips to help you do it without paying consultants!
Within days of its publication this ebook was raved over by an in house team within a large UK insurer.
