Duration: 1 hour
Another great product from RSVP - 48 high-quality and versatile cards (3 x 16 images) - a perfect introduction to Customer Service training by offering an intriguing and personal exploration of some of the principles that underlie excellence in building and maintaining customer and supplier relationships.
These images are designed to stimulate discussion about the emotions they represent and to begin a process of exploring practical ways of providing positive experiences to our own customers and clients. The images may, at first, seem obscure but this adds to the need for groups to share their responses and individual interpretations.
Each of the selected images in this pack represents a feeling, emotion or experience that might be associated with an individual’s experience of Customer Service. Some of these are positive, some less so. Our experience of receiving good or bad service is an emotional one: we react with pleasure, satisfaction, surprise, anger, frustration or disappointment according to the extent to which our expectations have been met. Those who understand Customer Service recognise this emotional link. They aspire to make the customer’s experience one in which positive emotions are felt and remembered, so that the customer stays loyal and recommends the experience to others.
Price includes UK P&P
