Motivating your staff to improve their performance with positive criticism
Overview
Giving criticism in order to improve performance is probably one of the most challenging and stressful aspects of a managers’ job, yet it is crucial. Failure to deal with poor performance, and to deal with it quickly and effectively, has a negative impact not only on the staff member themselves but on the motivation of others within the team and on the organisations performance as whole.
It doesn’t do much for the manager’s confidence either
In this workshop I explain, in easily digestible 10 minute sessions, how to give criticism in a way that the staff member finds easy to understand and easy to accept, and which motivates the staff member to make a change – a change that leads to improvement
Learning objectives
By the end of this workshop learners will be able to
· Understand how positive criticism motivates the staff member to improve performance
· Identify and describe what the staff member is doing (or not doing) that is causing a problem
· Understand the difference between facts and assumptions –and why this is vital
· Explain the criticism in clear, objective, non-judgemental language
· Describe the results and consequences of the staff members actions in order to help them see the need for change and improvement
· Give the criticism, deal with reactions, gain agreement to improvement and develop solutions
Target audience
· Managers
· Team leaders
· Supervisors
· Business owners
