Giving criticism, in order to improve performance, is probably one of the most challenging and stressful aspects of a manager’s job, yet it is crucial. Failure to deal with poor performance, and to deal with it quickly and effectively, has a negative impact;
• On the staff member themselves
• On the motivation of others within the team
• On the organisation’s performance as whole
It’s not easy to see giving criticism as ‘positive’ and it’s certainly not easy to see how giving criticism can be a motivational tool. In this book Joan Henshaw, author and presenter of the 10 Minute Management Toolkit series, will show you how to make criticism positive – by delivering criticism that is;
• Easy to understand
• Easy to accept
And which
• Motivates the staff member to improve their performance
Using step by step, proven, practical models plus exercises and examples I’ll guide you through the process of:
• Identifying and describing what the staff member is doing (or not doing) that is causing a problem
• How to describe the results and consequences of the staff members actions in order to help them see the need for change and improvement
• How to give the criticism, deal with reactions, gain agreement to improvement and develop solutions
Each chapter is similar to a training session which (including the exercises) takes around 10 minutes to complete. You might want to take some time between sessions to apply what you’ve learnt or you might prefer to work through the book in one go. It’s entirely up to you.
Available for immediate download as a pdf.
