Duration: 40 mins
This product is an online product and is a Single user, 3 Month license.
The course covers:
- The difference between hearing and listening
- The benefits of good listening to the individual, the manager and the organisation
- The human communication process
This product allows the student to print a certificate from the course on sucessful completion.
The recommended settings to run this course are:
-Minimum Internet Explorer 6/Netscape Navigator 7
-Flash enabled - Minimum V6
-Popup windows enabled
-Minimum Windows 2000 Operating System
-Authorware may also need to be installed for some courses
What does this mean to the learner?
Everyone likes to think they are a good listener. The fact is, however, that most people 'hear', but do not 'listen'.
By understanding what is meant by 'listening', the learner will be motivated to develop their skills in this area in order to develop and improve their all-round communication skills.
Furthermore, an understanding of the human communication process will enable the learner to appreciate the part listening plays in this process, and the consequences of ineffective listening.
What does this mean to the learner's organisation?
Effective listening is crucial to good communication, and good communication is a critical element in the success of any organisation.
Objectives
Having completed this course the learner will be able to:
- Recognise, and be committed to, the importance of listening skills as a critical factor in improving personal communication and people management
- Relate to the human communication process when considering why a communication has proved ineffective
