Duration: 1 hour
The largest and most exceptional customer service training resource available.
The Customer Service Training Game is a fun, exhilarating and unique training solution that helps achieve a real understanding of the fundamentals behind delivering superior customer service, moreover it enables users to chart an action plan to implementing customer service levels that will flourish within your business.
Purpose:
Trainees playing the Customer Service Training Game will get a deeper understanding of just how important it is to delight you customers, as well as gaining the competence and ability to deliver flawless customer service, again and again.
How to Play:
Each team works their way around the floor game board debating and answering questions in each of the key sections.
The extra large Customer Service Training Game has been designed for large teams of up to 24 people playing in 6 groups of 4 people, enabling them to explore the dynamics of delivering outstanding service within your business.
Key Sections:
The training game content includes topics such as strategies for sales growth, how to deal with complaints, spotting sales opportunities and service excellence.
Timing: From 1 hour upwards
What's Included:
All extra large Customer Service Training Game boards unroll to measure 1400mm x 1960mm, please be aware that you will need a large area to use this training game. The Customer Service Training Game includes.
Each extra large Customer Service Training Game comes with the following Customer Service Training Game materials as standard:
- 10 Customer Service Training Certificates
- 1 Training Game box
- 1 Training Game truckle on wheels with handle
- 50 Large blanc training game question cards for you to personalise
- 40 Large communication training game question cards
- 40 Large sales maker training game question cards
- 40 Large exceeding Expectations training game question cards
- 40 Large Sales & Service training game question cards
- 40 Large Complaints & Opportunities training game question cards
- 2 Large dice, 1 red and 1 yellow
- 6 Large game playing pieces
- 10 Score sheets
- 6 Large Training Game Score Cards
- 1 Set of marker pens
- 1 Customer Service Training Game CD with score sheets, action planning forms and instructions
The extra large Customer Service Training Game has been developed to help make a real difference within your service culture. Designed to be used by large teams and groups, the Customer Service Training Game challenges everyone who engages it. There is no hiding place for any individual, all participants become actively engaged through the Customer Service Training Games unique way of working.
If you are looking to achieve a positive step change in service culture within your organisation the extra large Customer Service Training Game is the must have training tool. There is no other customer service training resource like it anywhere else in the world.
After all, attracting new customers can cost up to five times as much than keeping those valued customers you already have, so why leave customer service to chance!
This unique Customer Service Training Game explores the barriers and restraints to delivering customer service within your own organisation and enables you to determine service improvement actions.
Key features of the extra large Customer Service Training Game are:
- enables a real understanding of the drivers behind delivering great customer service
- understand the barriers affecting a world class service culture in your own business
- Learn how world class customer service can flourish within your business
- Explores strategies to deliver outstanding customer service
There are many hours of training material together with a section of blank training game cards that give you the opportunity to personalise questions important to your own business.
The extra large Customer Service Training Game was originally created to be used by large multi unit companies and corporations wanting to deliver company wide customer service training programmes.
This unique customer service training material has proved so effective that we have incorporated it into our core training game portfolio. Now our Customer Service Training Game can be used to support your own training programmes or as a stand-alone customer service programme.
The Customer Service Training Game is serious training, don't be fooled by the packaging. These training materials provide a unique opportunity to explore the fundamentals behind delivering the kind of service your competitors can only dream of. The extra large Customer Service Training Game is a unique to gamethingy and is not available from any other source.
Enthuse your team with a method of learning that is fun, exhilarating and meaningful.
Options:
The game comes in several size options:
- The extra large game format has been designed for large teams of up to 24 people playing in 6 groups of 4 people
- The large game format is designed for up to 18 players (6 teams of 3)
- The medium game format is designed for up to 12 players (6 teams of 2)
- The original game format is designed for up to 6 players
Price includes UK shipping. For overseas rates, please contact us.
