Sending staff on Customer Serivce workshops can be expensive! Not only the course fee, but time out of the office too. This resource is a superb way to give your people real customer service skills, cost effectively and easily.
The Best Practice E-Workbook for Customer Service Professionals is an innovative, low-cost, high-impact improvement tool, suited to organisations that want to target and track the progress made by individuals – perhaps through linking the informative content to skills frameworks and/or performance appraisal.
Individuals complete the many work-based activities in each module on electronic Activity Forms, which are then saved - either for e-portfolio storage or in order to retain and communicate best practice and new ideas.
The E-Workbook is accessed through Adobe Reader. Book marking allows quick linking to each module and section, making it simple and quick to navigate.
“This resource is an ideal motivational tool for those working directly with customers. It can help to build, through the knowledge and skills of customer-facing people, today's essential prerequisite for organisational success - a reputation for delivering first-class customer service." David parsons CEO Institute of Customer Service (UK)
This book is not free. Click add to cart for full pricing, ordering and licensing information.
