Duration: 180 minutes
Communicating with Power Series
Producer : Mindleaders
Duration : 9 hours.
This product is an online product and is a Single user, 1 Year license.
Most people's jobs include working with a lot of people who are coworkers from across the company (or even from other companies). Many times, doing your job properly depends upon other people doing the things or having the information you need. How can you persuade, influence, and inform other people in ways that will make things happen? This series will talk about how to spark action and motivation from others, especially ones who are not in a direct line of command with you. This series has more courses coming soon. Please check back later for even more information on this topic.
Communicating with Power Series includes the following modules:
- Elements of Powerful Communication
- Persuasive Appeals
- Modes of Persuasion
- Active Listening
- Resolving Conflict
- Negotiation
The recommended settings to run this course are:
- Minimum Internet Explorer 6/Netscape Navigator 7
- Flash enabled – Minimum V6
- Popup windows enabled
- Minimum Windows 2000 Operating System
- Authorware may also need to be installed for some courses
Elements of Powerful Communication covers basic communication skills and focuses on persuasive communication. More specifically, it covers the interaction of the three basic elements of communication: the communicator, the audience, and the subject.
Persuasive Appeals covers constructing a persuasive communication using an emotional, character, or logical appeal. More specifically, it covers constructing an emotional appeal to alter your audience's feelings, developing a character appeal through credentials, performance, excellence, and principles, as well as creating a logical appeal using a major premise, minor premise, and conclusion.
Modes of Persuasion covers two different modes of persuasion: face-to-face and written communication. More specifically, it covers how to plan and deliver persuasive communications in person and in writing. It also covers when each mode of persuasion is most appropriate.
Active Listening covers basic listening skills and focuses on active listening. More specifically, it covers the ways effective listeners prepare for active listening exchanges and the behaviors they exhibit while listening.
Resolving Conflict covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.
Negotiation covers communication skills and focuses on negotiation. More specifically, it covers the ways that negotiation is both an art and a science, the qualities of assertive negotiators, and the steps of the negotiation process.
Elements of Powerful Communication
- Identify the three basic elements of communication
- Use the communication triangle
- Define types of communication and points-of-view
- Generate a measurable goal statement
- Create a detailed portrait of your audience
- Analyze your audience
Persuasive Appeals
- Describe the three types of persuasive appeals
- Construct an emotional, character, or logical appeal
- Determine when each appeal type is most appropriate
Modes of Persuasion
- Identify key elements of face-to-face and written persuasive communication
- Use the LANCC method for persuasive face-to-face communication
- List pros and cons of both forms of persuasive communication
- Describe different types of persuasive written communication
- Compose a persuasive written document
Active Listening
- Describe the different ways people listen
- Define active listening
- Identify and respond to physical barriers and personal filters that impair active listening
- Describe the traits and practices of active listening
Resolving Conflict
- Differentiate internal and external conflict
- Describe common types of external conflict in the workplace
- Identify instinctive responses to conflict
- Identify strategic responses to conflict
- Identify guidelines for developing a conflict resolution process
- List the benefits of an established conflict resolution process
Negotiation
- Identify ways that negotiation is like a science
- Identify ways that negotiation is like a form of art
- Identify common traits embodied by assertive negotiators
- Identify the steps of the negotiation process
