Duration: 2 hours
Course materials include a set of trainer notes, slides and delegate handout covering:
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Origins of the word feedback
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Understanding why feedback is important
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Two types of feedback
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Tips and tactics in giving feedback including situations to give positive feedback in private and negative feedback in public
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The negative sandwich technique
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E. E. C. way of giving feedback with examples of how the model might work in autocratic and participative management styles
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Skill practice in giving feedback
The bite sized training session is designed to be interactive with discussion, formal input, syndicate exercise and role play. The session is participative and fully involves the delegates who would typically be team leaders, supervisors and managers.
The product features 7 colour slides, comprehensive trainer notes (contained in 10 pages of the ‘Notes’ section of the slides) and a 9-page delegate handout pack.
A Copyright Waiver Licence is included in the price, so that materials may be adapted to suit your own / organisational needs.
People have said about us......
”What excellent materials - I’m very impressed - and I don’t say that lightly”
Duration
Allow up to two hours. Can be used as a succinct training session, or as part of a larger workshop on supervisory and management skills.
Price
£25 complete with copyright waiver licence.
About the Author
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 20 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development.
He has designed training materials for a number of well known companies including esure, R.A.C., Nuffield Hospitals and Mothercare. Other bite sized titles by the author include: Assertiveness; Communication skills; Customer Service, Leadership and Receptionist Diagnostic tools; Questioning techniques; SMART objective setting; Listening Skills
